AI-Powered Emergency Dispatch Orchestration System
Deploys 12 AI agents analyzing IoT data, weather, ML predictions, compliance, TOPSIS selection, A* routing, Monte Carlo SLA simulation, cost optimization, and automated notifications in under 25 seconds..
Problem Statement
The challenge addressed
Solution Architecture
AI orchestration approach
Emergency Response Configuration Dashboard
Real-Time AI Agent Execution
Dispatch Decision Summary
TOPSIS Decision Matrix and Recommendations
AI Agents
Specialized autonomous agents working in coordination
AI Dispatch Coordinator
Emergency response requires coordinating multiple data sources and decision factors in real-time.
Core Logic
Plans optimized workflow across 12 agents, determines parallel vs sequential execution, manages inter-agent communication, tracks progress, synthesizes final dispatch decision with confidence scoring.
Emergency Data Processor
Emergency requests contain unstructured information needing validation and context enrichment.
Core Logic
Validates against property database, enriches with contract/history/IoT data, uses NLP to extract entities, classifies emergency type, assigns priority scores, cross-references sensor data.
Real-Time Sensor Analyst
Customer reports may be incomplete; IoT sensors provide objective real-time system conditions.
Core Logic
Retrieves real-time readings for pressure, flow, temperature, vibration. Applies anomaly detection, correlates with reported problem, recommends components for inspection based on sensor signatures.
Environmental Impact Analyst
Weather affects travel times and technician safety but is overlooked in traditional dispatch.
Core Logic
Fetches weather conditions and 4-hour forecasts, calculates impact factors for travel, assesses safety, recommends alternate routes, adjusts ETA calculations, provides safety scores.
ML Failure Prediction Specialist
Technicians arrive without right parts, requiring return trips that delay resolution.
Core Logic
Runs XGBoost models on historical data to predict parts needed. Checks inventory, calculates costs, recommends items for first-visit resolution, identifies preventive maintenance opportunities.
Regulatory Compliance Specialist
Emergency repairs must comply with regulations; technicians need specific certifications.
Core Logic
Identifies applicable regulations (APSAD R5, Code du Travail), determines required certifications, identifies documentation requirements, flags special notifications for ERP buildings.
TOPSIS Technician Selection Specialist
Optimal technician selection requires balancing distance, skills, availability, performance, and cost.
Core Logic
Uses ML-Enhanced TOPSIS across 8 weighted criteria: distance (20%), skills (25%), availability (15%), performance (15%), parts (8%), cost (7%), carbon (5%), weather readiness (5%).
A* Pathfinding Specialist
Accurate ETA requires real-time traffic, weather, and optimal routing beyond GPS navigation.
Core Logic
Uses A* pathfinding with weather-adaptive heuristics, integrates traffic and weather data, calculates adjustments separately, identifies alternates, provides confidence intervals.
Monte Carlo Risk Analyst
SLA commitments have penalties; deterministic calculations don't account for variability.
Core Logic
Runs 15,000 Monte Carlo iterations modeling completion time distribution. Produces SLA probability, expected time, P50/P75/P95/P99 percentiles, risk classification for escalation decisions.
Dynamic Programming Cost Specialist
Emergency costs include labor, travel, parts, premiums; organizations miss savings opportunities.
Core Logic
Uses dynamic programming to minimize cost while meeting SLA. Calculates detailed breakdowns, compares alternatives, quantifies savings. EV selection reduces travel costs 92% vs diesel.
ESG & Sustainability Specialist
Organizations must track carbon emissions for ESG reporting and sustainability goals.
Core Logic
Calculates carbon footprint per dispatch option comparing EV vs diesel. Produces emissions in kg CO2, savings percentages, ESG scores (A+ to F), optimization recommendations.
Automated Notification Specialist
Customers want immediate confirmation, accurate ETA, and tracking; manual communication is slow.
Core Logic
Generates secure tracking links, sends SMS confirmation with ETA and details, sends detailed email, configures automatic updates. Transforms waiting into confident tracking experience.
Worker Overview
Technical specifications, architecture, and interface preview
System Overview
Technical documentation
Tech Stack
1 technologies
Architecture Diagram
System flow visualization